Help Partners technicians truly do things differently. Instead of simply resolving the issue at hand with a temporary fix, They give you options that will enhance functionality. Help Partners is constantly looking out for your company’s best interest.
Why Use Help Partners?
The hidden cost of lost time and productivity due to technical problems is the single largest expense of business technology.
With Help Partners you have the benefits of a fully staffed IT department, at a tiny fraction of the cost - and for much less than it's costing you to function without qualified IT support. We are at your service 24 hours a day, 365 days a year. When you do have a problem, there's just one number to call, any time of day or night.
Our services are both proactive and reactive. On the proactive side:
We remotely monitor the critical aspects of every system's security and performance around the clock, allowing us to anticipate and correct many issues before they occur.
We assign you a dedicated account manager who takes the time to understand your current technology needs and your business goals. As a result, we can help you make the right technology decisions now and in the future.
We help with all your technology purchases, assuring that you get everything you need (and nothing you don't), all at the lowest prices.
We train your people in the correct usage of the tools they currently have and the new ones you'd like to provide them.
When a problem does occur, we're always there to help
All of our technicians are highly trained and certified, typically in multiple technologies, and they're especially talented at working with people who would rather remain non-technical.
We can remotely take control of an unruly PC or server. This frees your employee from wrestling with the problem, the risk of making it worse, and the tedium of the "now do this and tell me what happens" approach you get with ordinary telephone support.
We'll arrive on site as needed and stay there until the problem is fully resolved.
And remember, all this is included in the flat monthly rate. There's no "meter running" as there is with consulting services, so there are no service charge surprises.